2/10 Terrible
Shain S.
1 Apr 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
TERRIBLE - We left the property within 4 hours.
**Avoid This Property at All Costs!**This was hands down the worst VRBO experience I’ve ever had. First, the check-in process was an absolute nightmare. The host provided no check-in details, and when I reached out to inquire, I was met with complete radio silence. After calling customer service multiple times, I finally received the check-in info *45 minutes late*—a frustrating delay when you're already exhausted from travel. When we finally got into the property, it was a disaster. There were dirty towels and items left behind by the previous guests, which made it clear the home had not been cleaned before our arrival. It was absolutely disgusting and felt completely unprepared for new guests. The worst part? The host was unreachable unless you called customer service, which added even more stress to an already frustrating situation.To top it off, there was a locked room with a smoke detector that beeped every 30 seconds—nonstop throughout our check-in. No attempt was made to resolve this issue, and the host’s lack of communication made everything worse. We ended up booking a hotel elsewhere and leaving after 3 hours of no communication from the host, or urgency to fix the issue. This host clearly has no business in hospitality or hosting. If you're looking to stay in Jacksonville, I strongly urge you to look elsewhere. This place is a complete letdown and will only cause you unnecessary stress.Other reviews reflect the same type of experience with this property.
Shain S.
Stayed 9 nights in Mar 2025
