6/10 Okay
James M.
26 Mar 2025
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Vacasa Check In is a Hot Mess
The property is about as antiquated as one can be, but it is clean. It is cozy and the location is really ideal as access to the Super Bee lift and Christy's sports rentals is about a 2 minute walk. Weirdly built place. My major issue is with the Vacasa management and check-in process. I booked through VRBO, but then I start receiving emails and texts from Vacasa. I receive a very lengthy text with all the check-in instructions. They provide a code for the unit, the address, another code for the parking garage, and even another for the hot tub. We don't arrive until 9:30 pm and follow the directions on the text. But guess what? There is only a keyed entry to the unit. So, my wife and 9 year old are standing in 15 degree weather while I try and figure out what is going on. I finally manage to speak to someone from Vacasa and they inform me that the text doesn't contain all of the info. I actually need to go to a Vacasa office in another village area of Copper Mountain resort. And there are three separate village areas, the parking is all gated or locked up...what a cluster. If the text would have stated, "Hey, these texts we are sending you are actually quite worthless so please refer to one of the six emails we sent you for check-in instructions..." then I would have been prepared to spend 45 minutes aimlessly walking and driving around Copper Mountain at 10 pm while my wife and kid tried to stay warm on the curb outside our condo. Stupid process. Fix it.
James M.
Stayed 7 nights in Mar 2025
