2/10 Terrible
Sean K.
7 Aug 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Highly recommend staying away from this property and management company
Let’s start with the check in.
You show up to the property management company! Awesome lobby but over 20 min wait just to get to counter, they hand me a piece of paper with directions/Wi-Fi/ door code
We arrive to unit, I’ve stayed at Pointe Royale at least a dozen times, however this was a spur of the moment trip so we seen this property up and was ran by a management company so we assumed this would be a good thing! Was I ever wrong!
We were told this was a smoke free unit, it was apparent someone before this smoked because wow was it strong!
Wi-Fi, what Wi-Fi, didn’t work nor was it active
Blinds busted and falling, I had to re-hang at least 6 of them!
TV, bedroom worked, thankfully for the kiddo, the main however up to about channel 20….. was worthless.
Bedroom carpet has stains everywhere in floor
The topper….. the toilet! It’s no joke sinking in the floor and leaning hard to the left, they even have a grab bar, which my daughter joked you need to hold on to the handle so you don’t fall!
I expressed my concern from the moment we arrived, they ARE extremely slow at responding, the final day Saturday they FINALLY provided a number to call and offered to come by and fix it but we declined as I’m not sure how it’s ok to rent a place and not have it rent ready!
They offered as a courtesy complimentary dinner/ go carts but they day we checked out! I explained this to them and they have yet to respond!
Look elsewhere.
Sean K.
Stayed 3 nights in Aug 2023
