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4/10 Poor
Jared G.
24 Jan 2023
Poor experience, ok place, great location, tons of space
Overall, this place could have been a 4/5, but the unit was unclean when I arrived and management was not very helpful in resolving so my overall experience is not positive and I cannot justify giving Vacasa my business in the future. To cover the positives, the place has a ton of space for the price, is close to great hiking and easy to get to anything you need in North Conway. Beyond that, the place is not in great shape with exception of the newly remodelled kitchen. The floors and carpeting throughout the house are filthy, stained and peeling. The couch is stained and filthy as well. The unit has strong odors that remain even with open windows, fans and candles for days. Ceilings have water damage. The bathroom floors are peeling up in the corners and have collected tons of dirt and grime. In addition to the generally poor state of the unit, the floors, rugs and some of the furniture were covered in debris upon arrival. The sheets and towels were also covered in small particles - dead bugs, hairs, etc. This is where management failed to respond effectively in a timely manner. I arrived late Friday night, reached out first thing Saturday morning about the cleanliness of the unit and repeatedly contacted support throughout Saturday and Sunday until a cleaning crew arrived with no heads up or communication - just showed up. Upon further inspection, the debris appeared to be due to squirrels, but pest control was never involved during my stay despite mentioning this so I had to assume there was either a nest or access from the outside. Very disappointing experience and cannot recommend this place or Vacasa for these reasons.
