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6/10 Okay
A guest from Trussville, AL
16 July 2024
It’s just ok.
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
First off the location and the staff were great. The views were fantastic, and the outdoor pool and splash pads were fantastic for the kids. The elevators getting up and down during check in/out hours were terrible. Check out day was almost 45 mins to get off the floor with everyone and room staff going up and down. Our first experience of walking into the room was off it had a strange misty smell that was there for the entire trip. The first shower in the master bath took approximately 30 mins to drain. We had ankle deep water and there was mildew on the shower curtain. The remainder of the trip it drained slowly but didn’t take half hour. The floors were sticky and gross feeling. It wasn’t sand, it was just build up on the floor. The sleeper sofa was worn out, my son opted to sleep on the cushions because the springs were so worn out he was getting poked. Master mattress was also old and worn, along with the bed skirt appeared to have had a large, what appeared to be a urine, stain on the left side. Behind the dining room table the floor wept. I assume the unit below us may have had a Freon leak because the weeping was coming from certain tiles daily and they were extremely cold compared to other parts of the floor just 2 tiles away. No leaking from the ceiling and the air duct was dry. I thought it could have been condensation from the air duct on our first day. The staff was accommodating. We did have to postpone our trip due to a family emergency and they were able to move us back a couple weeks. To that we are very thankful.
