I called and spoke to Mohammed, who assured me that after I booked, I would call back to obtain a military discount. I did call back, and the other rep, saw the notes Mohammed put into the system, but did not do anything to correct the issue. She should have at least refunded the VRBO fee, as this was document incorrect information that Mohammed relayed to me. He should be trained properly, not punished. Turn this into a learning experience, and make things right with me.