4/10 Poor
Neil D.
6 Apr 2024
Disliked: Cleanliness, check-in, communication
Too many problems and disruptions
When we arrived cleaners hadn’t come as beds weren’t made. No WiFi instructions were found (only contact info was VRBO inbox) Went to grocery store to use WiFi but VRBO inbox just kept spinning. Phoned VRBO - rep said they would contact owner who texted me WiFi. Called & apologized about the cleaners & said he would refund the $150 cleaning fee (which he did). Said nothing about WiFi. No extra sheets for the king bed so had to wash them. Dryer didn’t work - dried sheets with hair dryer. Said it was finicky. Figured out the trick with no help from owner. Washer and dryer are in the garage - dryer vents into the garage - made garage hot & moisture on car. Had to raise garage door. Supposed to change secondary dryer filter every 6 times - no filters there - had to clean manually Advised about recycling bin missing a wheel - said he’d deal with it - wasn’t fixed. Couple days later pool didn’t work. Couldn’t reach owner but pool people are across the street - they came quickly & fixed it - when the power goes off it trips the pool motor which needs restarting. One day the hydro went out. Florida Power said account inactive since Jan & disconnected that day. Owner said 3rd time this happened & got power back. Next day 4 outlets in kitchen didn’t work. Handyman came & reset- next day two were out and he came again and replaced GFCIs. Then the smoke alarm chirped at night - had to get someone to bring batteries. Asked for more refund -essentially said no - issues not his fault!
Neil D.
Stayed 32 nights in Mar 2024