4/10 Poor
Steve & Tari W.
21 July 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Great location - but bad experience overall
We rented the house for 11 days while my dad was being treated at Mayo. On day 2 we got bad news and my dad's treatments were ended. I asked if we could get a refund - the property manager told us we'd have to contact VRBO - we looked at all of the paperwork involved and decided it wasn't worth it. She messaged me to see if we were leaving and I messaged back and said not if we can't get a refund. On day 5 we drove my dad 6 hours home - stayed home for a couple days - and on day 8 drove back to Rochester just for a little vacation since we still had the house rented. We pulled up and there was another car in the driveway. We called the property manager and she told us she thought we moved out so she rented it out to somebody else. I told her that we specifically told her we were not leaving early. We still had groceries there - but thank goodness we had grabbed all of our personal belongings. She did issue us a partial refund. However, it's very unethical to charge me for the full stay and yet rent it out to somebody else too - thinking she was going to get away with that. She could have easily messaged me to see if we had moved out and I would have told her again, that no we hadn't. So we drove 6 hours back to Rochester only because we were still paying for the house and then had to find a different place to stay.
Steve & Tari W.
Stayed 10 nights in Jul 2024
