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6/10 Okay
William L.
14 Aug 2024
Some positive and some not so positive comments!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall, my stay was pleasant, thanks in large part to Kayla (red hair in office) who was truly amazing. Her patience and assistance were invaluable, and she made what could have been a difficult experience much better.However, I must express my disappointment with a few aspects of the stay. The pillows in the room had marks of sweat and smelled, and the mattress in the second bedroom was in such poor condition that it should not be in use. This significantly affected our comfort.Additionally, while I appreciate that policies are in place, I was quite surprised when my 97-year-old father requested an extra hour for his breathing treatment and was informed that it would cost an additional $57.00. Given the circumstances, I would have expected a bit more understanding and flexibility.On a positive note, I found the neighbors and the office staff to be very kind and helpful. We took great care to leave the place spotless, even washing all the towels and linens before departing.I hope these concerns will be addressed to improve the experience for future guests.Thank you for your attention to these matters.