2/10 Terrible
Jennifer H.
21 Mar 2025
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Great Location, But Poor Management and Misleading Amenities
Our stay at this VRBO unit had its ups and downs. The location is fantastic—very close to Mountain Village, making it convenient for skiing and exploring. The size of the unit was also great for our group.However, several major issues made our stay frustrating. First, the listing promised ski lockers in Mountain Village, but there were none. This was misleading and disappointing. After days of trying to locate, it seems they are referencing storing ski gear in the hallway of the building, not in the “heart of mountain Village.” Worse, the entry codes for the unit never worked during our entire stay. We spent hours trying to get in touch with someone from VRBO or VCASA, with no response. Ultimately, we had to rely on a single key from a lockbox, which was incredibly inconvenient after a long day of travel.On top of that, a sink was clogged, and it was clear that the owners cut corners on amenities—cheap toilet paper, low-quality towels, and an overall lack of attention to detail. The hot tub was another letdown. It never got warm enough and had a strong, unpleasant odor, likely due to a lack of proper chemical maintenance.The biggest issue, though, was the complete lack of customer service. There was no reliable way to reach anyone when we needed help, and the broken entry system was never fixed. For the price and location, we expected much better. Until the management improves responsiveness and follows through on promised amenities, I wouldn’t recommend staying here.
Jennifer H.
Stayed 5 nights in Mar 2025