I have been using Vrbo and other vacation rental companies for around 15 years and have always had a good experience with them. Unfortunately, I can not say the same for property "Golfer's Paradise".
2. Bedrooms were dirty---no top sheets, hair and stains on 3 of the 4 bed sheets, carpet in at least one needed vacuuming. We washed the sheets and stained mattress cover. The bunk room where the children slept smelled of pot, and we couldn't open the window because it was sealed shut. After this text to the owner, he called and was very apologetic and said his house cleaners usually do a good job, but he couldn't get hold of them. (We found out later he was the "cleaning lady") He said he would be right over with new sheets which he was. Again, very apologetic and asked what he could do to make it better. I said refund the cleaning fee which he agreed to do.
3. Bathrooms were not cleaned properly. There was hair in both sinks and used bar soap in a scummy soap dish in one. We cleaned the sinks and the shower tub. (While he was there I pointed these things out to him, and again he was very apologetic and said he could see what I was talking about and promised to do better in the future.)
4. Jacuzzi heater kept shutting off after 10 minutes. He came over and got it to work. He admitted there were some problems, and he'd have his pool guy stop by tomorrow. The pool guy never showed. He asked us to fill it because of evaporation the next day, and we did, but had to text for further directions.
5. We knew he had cats, and they were sweeties, but no instruction on care was left, and they woke us up while it was still dark wanting to get into the bedrooms.
This is the owner's place of residence. If he is going to keep renting it, there needs to be more of an effort to make it acceptable to guests.
I thought it was all over Friday. Unfortunately that was not to be the case. I received a text and some pictures about a scratch on his table and a broken gate. I pointed out he had told me that some other renters had put some scratches on his table. He said these were new ones. I had left a note when we left about the gate telling him that it would not open, so we had to pry it open and some very weathered board did break.
I have to say the thing that upset me the most was the blackmail he tried.