Once we were able to check in (3:45pm, so 15 minutes early), we quickly brought our bags up ready to unpack for a relaxing family vacation. Once inside, we realized the beds were stripped. So, we had to call and ask for linens. We received a blue bag with sheets, 1 pillowcase per bed, and “starter toilet paper” with a note telling us we needed to buy more. That was not listed anywhere in the description. After we made our own beds, we realized that the master didn’t even have a quilt, so we got to sleep with just a sheet and small blanket that I assume was for the pull out couch. We were then “ready to start vacation” only to realize that all of the dishes were dirty. So, once again, instead of enjoying the beach, we were cleaning.
We realized that there were more pillows than pillowcases, so I called and asked for more pillowcases, to which the response was, “you should just sleep on the pillows without cases” (whoever the owner is of this place, you should know that is what is being done with your pillows- gross).
The next day we saw gnats and roaches in our rooms, and when I called to ask for more sheets because my son had spilled something on his bed, I got a very snide, “You need to walk across the street and pick them up if you want them.”
Management was terrible to deal with, policies were not communicated, and messages on Vrbo were answered the next day at best. The description in the “more info” did not match the description on the main page. I have screenshots to verify. The communication was very poor and they would send you in circles with bad links when asking for help (I have more screenshots of that).
This was my first Vrbo stay. It will also be my last. The fees were outrageous, and the company did not abide by what looked like vrbo’s rules of communication. I will never stay here again. It was not a relaxing vacation at all.