4/10 Poor
Melissa M.
21 July 2024
Liked: Check-in, communication, location
Disliked: Listing accuracy
Acceptable until we were moved
We could overlook the broken toilet seat and the shower that had a broken bracket (meaning it could only be hand held) and the shower had very poor pressure.
Until……we found out the property had been overbooked and as a group of 3 we thought we’d give way to the group of 5 coming in as we had only one night left.
To Martin’s credit he moved us at no charge and comped our airport transfer, however the property we moved to in the Termini district was even worse. The bathroom, kitchen and second bedroom received no relief from the air conditioner (it was 38-40 whilst we were in Rome), there was a smell of rubbish in the apartment and the district was awful, not where I would choose to stay at all. Add to this the lift was broken (I acknowledge out of the control of the property manager) which did not help my 72 year old mother.
Martins liberal use of photoshop and the fisheye lense make his properties appear much better than they are. Book his properties with this in mind
Andre, Martins assistant, was amazing. His communication and the fact he moved our luggage was much appreciated. Andre is the only reason we have not given a lower rating
Melissa M.
Stayed 7 nights in Jul 2024