4/10 Poor
Lori A.
12 Apr 2025
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Not as expected
We rented this condo for the beautiful location next to the state park and gorgeous beach.Unfortunately, when we arrived, it was clear that while the floors and beds had been cleaned, other areas had not--toilets were soiled, sinks had toothpaste, counters/surfaces had visible dust/marks, and comforters had stains. We kindly let the owner know, as requested in condo instructions. Despite the cleaner returning, a short time with a spray bottle and cloth was not enough to address that a deeper clean was needed. We again kindly let the owner know about the areas with continued concerns.The response to this was different than we expected, as the owner replied that they had never had a concern like this. We found this confusing, as other reviews had mentioned the condo needing a deep clean in the past. We felt that we had to let the owner know, as directed in the condo instructions, as they may not be aware or could assume that we had left a mess. Unfortunately, the owner did not respond when we explained why we had brought these concerns up. We did not ask for a deep clean during our stay (nor was it offered), as communication was already uncomfortable and addressing this was taking away from our time. We expect a level of wear, but the overall cleanliness, along with staining of linens and furniture, was different than we have experienced in many other VRBOs. Without further communication to help us understand, we were left feeling uncomfortable and unwelcome.
Lori A.
Stayed 7 nights in Mar 2025
