Pros: Owner was a great person to work with from initial inquiry through the stay; she was super responsive and efficient. The condo description and pictures accurately depicted the rental unit. The unit was quiet with a very nice view. It was clean, well maintained, and spacious enough for 3 of us (2 adults, 1 child). The bedroom was large, the king size bed was very comfortable; the kitchen well stocked with almost every utensil you could think of, and having a dishwasher, and washer/dryer in the unit was great. There were also 2 air conditioners: one in the living room and one in the bedroom. There were also beach chairs, boogie boards, coolers, and other beach items readily available which was an added benefit. The location of the resort is also very nice and convenient to many nearby attractions.
Cons: The fold away twin bed was very springy and required extra blankets under the sheets in order to be relatively comfortable. Because of that, I would say the unit is better suited for 2 people rather than 3 if you have all adults. And despite knowing that the unit was on the edge of the property as it was described, it was a bit of a walk each time you came and went from the property. There are golf carts that will take you to and fro but sometimes it's not worth the hassle to wait around. During our stay, the main a/c unit completely broke but the owner responded immediately and within 36 hours of our reporting the problem, a brand new unit was installed.
The only other issue was the Hanalei Bay Resort property renovation which affected the overall experience. Not only was the Happy Talk Lounge and Bali Hai restaurant closed, but they are upgrading other areas as well. Among other things, there was a temporary main lobby, no fitness center, and the main swimming pool filtration system was being upgraded so the pool water was cloudy and green. The resort said the water was tested and met all Department of Health Standards and, therefore, swimming was okay. However the check in staff led us to believe it would only last a day or two, but the pool was like this during our entire 10 day stay (and apparently had been at least since 7/13 according to a trip advisor review). Although that is beyond the parameters of the condo rental and the owner's control, it still impacted our overall resort experience, especially when you are paying daily resort fees.
Despite these issues, I would still highly recommend this property and would stay again.