This is my first negative review in over 20 stays with VRBO.
This place was filthy and dilapidated. Dirty dishes in the dishwasher, garbage in the kitchen trash cans, unknown substances streaking down the appliances, floors that had not been swept in who knows how long, a filthy refrigerator with opened food and freezer full of opened ice cream, waffles, etc, all during COVID! Dirty bathrooms with sticky stuff and hair on the counters, BUG STAINED window treatments, random stains on the floors, someone’s random stuff on the fish cleaning table that looked like it had been there for months, and the list goes on and on. Honestly, the place needs a crew of people to take a day to deep clean this place.
Upon further inspection of this “LUXURY PROPERTY”, we found no toilet paper holders, pulls on bathroom cabinets removed, broken drain in one bathroom sink, no bedside lamps or clocks, no hairdryers, etc.
There was one frying pan and no other cookware such as pots, pans, cookie sheets. 4 total plastic plates! Seriously. 6 plastic cups. This is a place that is advertised as being able to accommodate 14 guests IN LUXURY!!!! NO ICE source in the house as the fridge ice maker was broken as was the free standing ice maker. Two fire alarms with dead batteries on counters.
We called the manager, Ayleen, sent pictures, and the owner was contacted. We asked to be relocated but there was nothing available as this manager only manages 3 properties including ours and is basically not a professional as she responded to the lack of plates as “our guests use paper plates”.
Even more interesting is that the owner admitted to being in the house a few hours before our arrival and admitted she noticed the dirty dishes, garbage, refrigerator condition, and 4 plates, and left without solving these issues.
The owner sent over the same person that supposedly “cleaned” the place before our arrival. She spent an hour and a half and managed next to nothing in relation to what the place needed. We were left with no other options. Most importantly, THE OWNERS AGREED TO REDUCE THE RENTAL FEE IN HALF for all of these issues.
UPON OUR DEPARTURE, they totally reneged on their agreement in a dishonest manner and said they would only refund the cleaning fee! Laughable. Hopefully this review will warn others.
DO NOT RENT FROM THESE PEOPLE.