2/10 Terrible
Carl P M.
4 Feb 2025
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
AVOID COCOONR AT ALL COSTS: Horrible Experience
1. The cleaners forgot to replace the towels in the bathroom, and the person who checked us in couldn't deliver them until the next day. Therefore we had to buy hand towels since there was nothing with which wash/dry ourselves. We called the main office who said that they would contact the local office in Bordeaux, but no one called us back.2. The vibration from what seemed to be the air extractor for the building above the bedroom was so loud that we had to sleep on the sofa bed in the living room.When we removed the sheets from the bed to make up the sofa bed, we discovered a large blood stain on the mattress pad. We called the main office again to report this, and again they said that they would contact the local office who never called us. 3. The kitchen was not fully equipped as advertised.4. There were cracked tiles in the bathroom, and there were no hooks or shelves to accommodate toiletries. 5. The only place to hang our clothes was the broom closet.6. We asked about getting a refund if we were to find another apartment, and we were told that we would have to file a claim. After what we had experienced the first two days of our stay, we knew that we would never get our money back had we cancelled the rest of our stay.The accommodations were so inadequate that we stayed at another location for several days in order to relax and escape from the constant droning noise made by the air extractor.Photos are available. Let us know how to send them to you.
Carl P M.
Stayed 14 nights in Jan 2025
