On arriving at the villa later than expected (which they decided not to charge us the late-check in fee!) , after a flight delay and mix up with car hire firm, we were met by the villas representative. After quickly showing us around, we checked with him to ensure the pool was heated. We were told that this was not possible as it would take 3-4 days to heat it up. We were told that "we should have requested this when we booked and it would cost us 100 euros extra". However, it did state on the description at the time - heated pool. Both of our kids were so disappointed. In addition to this, the pool and patio area was very dirty with lots of debris lying around. The pool cleaner did not arrive until the Wednesday (our 4th day). We have stayed in many villas over the years and this is the first one that did not have any kind of welcome pack. There was one bottle of water in the fridge and that was it. After a long journey with two teenagers, arriving late at night, some bread, milk would have been nice. As the evenings were very cold, we were looking forward to using the wood burning fire as shown on the website, but on the long list of things not to do, using the fire was one of them. We usually love to BBQ on holiday, but sadly the bbq was stored away round the corner and very dirty and unusable. On check out, it states that you must empty dishwasher, clean oven, clean coffee machine, empty fridge, strip beds and so on. All before 10am! Even though we were charged 210 euros for cleaning! Not exactly the relaxing, luxurious holiday we were looking forward to sadly.