My review is my conversation with the owner.
"Just to let you know there is moss growing in the deep end."
"Good morning! I have messaged our pool company to get this taken care of!"
"Thank you it’s been green since we arrived and now it’s
mossy. I just want to tell you this because I’m certain you’re not aware, the last renters trash was piled up in the garage, the yard especially around has not been mowed recently so much so we saw 3 rats in the backyard over in the corner by the diving board. The pad around the pool was covered in leaves and should have been blown off because that just led to a lot of debris in your pool. I do have photos because if this were my property I would be very upset with your cleaning staff. Otherwise the interior was very clean and extremely spacious for a large family. I assume it’s tadpoles swimming in your pool."
"As hosts are you going to offer some type of refund based on the fact that your pool was completely unusable for (4) days of our stay? I have sent photos to VRBO."
Apparently the guests before you had been there for 2 weeks and had 19 people in our pool and refused to allow our pool company service to treat the pool which is why it was not in good shape, but our pool guy never told us about this until this week when we are asking why the pool is green. I am sorry! In answer to your question about compensation because of the lack of pool…absolutely. I’m only sorry that I am only able to do this after the fact and couldn’t take care of it while you were there. "Thank you for letting me know that. What do you think would be fair for the lack of pool during your stay?" (At this point one (1) nights stay was refunded by owner, we actually left a day early because of the conditions of the pool and backyard.)
I book a home with a pool every year because my kids don't like to swim in the ocean. I paid almost $2,800 and your pool was completely unusable, you believe that one nights stay is a fair refund?? I do not, and I will continue a case with VRBO under their "Book with confidence guarantee" for your misrepresentation of your property. You stated you knew prior to our arrival that the pool was dirty and you did nothing to fix that. I incurred an additional $25 per day so that my kids could swim. We even left on Friday (a day early) because the pool was not going to be ready at all while we were there. I will accept a half refund."
Owner....crickets- At this point small claims court bound in Knoxville, TN.