2/10 Terrible
Rebecca E.
5 Feb 2025
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Unprofessional property manager
This was an awful stay , the house was the perfect size , conveniently located , had new linens, beds , kitchen amenities (no microwave as advertised as it was in the hot water closet ) and new furniture. All a plus , however it had no hot water the day I arrived , 2nd day and it was only until I contacted VRBO on the 3rd day that the property manager VaCasa started to address no hot water . I contacted the proper manager by, phone , text and email numerous times on the 2nd and 3d day only to be told a different story each time . At one point I was told by the property manager “I’m in Cabo San Lucas , what do you want me to do ?” Another time I was told to wait in the house all day (Monday) for the plumber to arrive and I did only to question at 1:30 pm, when do you think the plumber will arrive ?” I was told they are not coming . It was then I contacted VRBO and a plumber arrived in 2 hours. The plumber fixed the hot water for Monday afternoon and Tuesday but Wednesday morning there was no hot water on the day I have to fly back to France . Monday was the day I was to celebrate my birthday with friends but I spent the day requesting hot water . To add insult to injury the property manager sent me an email Tuesday night requesting help cleaning the house . I have been renting homes in Mexico for 30 years and I’m well experienced when it comes to travel but this experience won the award for do not stay here.
Rebecca E.
Stayed 4 nights in Feb 2025
