6/10 Okay
Lynette K.
8 May 2024
Liked: Cleanliness, check-in, location, listing accuracy
Right in the Heart of Old Town
We stayed at this unit for six nights & its central location within the heart of Old Town was the highlight. My overall 3/5 star review was based on my communications before & during our stay at the property.
Location: the unit is perfect for exploring Old Town Luzern: it's steps away from Kornmarkt, Chapel Bridge, & Unter der Egg (famous Reuss River street) & is just a 5-minute walk to the main train station.
Check-in: we were provided helpful info to navigate us from the train station to the unit, getting the unit's keys, & guide on check-in/check out procedures, WiFi access, unit practicalities, etc.
Property: the listing was very clear on the small size, but it was even smaller in person, I acknowledge that this unit was a clean, safe place to stay in Luzern, but we had to keep stuff in our luggage b/c of the tight space. There was only one window available to cool down the warm unit, but we couldn't keep the window open at night b/c of the street noise & Rathausturm tower chimed on the half & top of every hour. The washer/dryer is complimentary, but it's SHARED w/ the entire building on a 1st come-1st serve basis.
Comms: prior to our stay, HitRental was not responsive on the VRBO msger, only when emailed directly. During our stay, there were issues w/no hot water for the entire bldg on two nights, HitRental was responsive when I emailed them but they didn't give any warning when they turned off the hot water. They gave us a free bottle of wine for the inconvenience.
Lynette K.
Stayed 6 nights in Apr 2024
