2/10 Terrible
Courtney S.
16 Mar 2025
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
DO NOT RENT FROM THIS COMPANY
Check in was a breeze - that was about the only positive thing about our stay. Cons: -the house had a terrible smell-pool was not clean (the “pool cleaner” came on Saturday but only changed the filter) -hot tub never heated up (even after following the instructions shown on the YouTube video provided) -not nearly enough towels for the amount of people -beds are equivalent to a brick -pull out couch was DISGUSTING. Thankfully we brought a blow up mattress-the floors were filthy, all of our feet turned black from walking barefoot in the house BIGGEST CON: During our stay the hot water heater busted & started to flood the house. I let them know as soon as we noticed the issue (Friday night). They told us the issue would be fixed on Saturday. I called several times throughout the day on Saturday & was told they were “talking to their team to find a solution”. By 8pm we still had no solution. I asked if we could get a partial refund for the inconvenience & that way we would go get a hotel for the night being that we had NO WATER & everyone needed showers. I was once again told they were “talking to their team”. It is now Sunday & we have checked out, never heard back from them Saturday night and was never offered any sort of resolution. We looked the rental company up & they have a 1 star rating on BBB…. If we could have known this prior we would have never booked in the first place.
Courtney S.
Stayed 2 nights in Mar 2025