Wow, where to even start? I am not someone who enjoys writing negative reviews, but we had an absolutely terrible experience with this host. The house is absolutely adorable, and attractively advertised, but beware if anything goes wrong. Bridgitte and Craig will not be available to help you, except with lipservice.
We arrived to the house on a Thursday evening to find that the AC was intermittently working. We immediately let them know and were told it would be taken care of asap. The host then waited until 11am on a Friday (the next day) to contact anyone to service the unit. We were then told that we would need to wait until Monday for someone to come out and look at it. On Saturday night, the AC stopped working entirely. This is Alabama in September, folks. It is HOT. The host simply told us she had done all that was expected of her and there was nothing more she could do. When we tried to contact the host via phone, we were repeatedly ignored, even after leaving multiple voicemails asking for a call back. We had to resort to contacting VRBO representatives, who then contacted the host themselves.
Sunday morning, after leaving the house to escape the heat and heading to Orange Beach (30 min away), we were told, with no warning, that a handyman was at the door waiting for us to let him in and that he had a window unit with him. We left what we were doing to return to the house. He DID NOT have a window unit with him. He attempted to fix the HVAC unit, unsuccessfully, and then asked us to sit and wait there for him to go and retrieve the window unit. We sat for 2 HOURS in the hot house for him to return. By this time, we had enough of dealing with this instead of enjoying our vacation and decided to leave the house for another one close by.
We were told by a VRBO representative that the host had agreed to give us a full refund for our trip. Turns out that was a lie and we are STILL waiting on a refund or any meaningful communication at all from the hosts. They do not answer phone calls or VRBO messages at this point.
We feel absolutely scammed and robbed.
I am incredibly confused by all of the 5 star reviews specifically mentioning the helpfulness and hospitality of the hosts. I would recommend you read these with a high level of skepticism.