6/10 Okay
James C.
27 Dec 2023
Liked: Communication, location, listing accuracy
Disliked: Cleanliness
Disappointed
We were contacted to come a day early which we paid a little extra to do and when we requested to have early check-in, we were told no, because a representative had to verify the unit was cleaned and ready for our arrival, which we thought was great. Upon our arrival though, there were lots of roaches and palmetto bugs dead throughout the home and in plain site and none of the floors had been cleaned. The heat didn’t work for the first 2 nights and down stairs was 58 degrees and wouldn’t go above 60 degrees. When the hvac people came to fix it, they set the temperature to 78 degrees so the remaining portion of the trip we were hot and left without control over the thermostat. When we requested accountability management simply stated we signed an agreement acknowledging that sometimes issues arise that are out of their control. While management was very responsive, we spent 5 days calling about issues at the home (pest and issues with the HVAC system) not exactly how anyone would want to spend Christmas…
James C.
Stayed 6 nights in Dec 2023
