2/10 Terrible
Kara S.
3 Sept 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Roach Filled Week
Let me start by noting we stayed at a different condo in this same resort last year and it was top-notch, absolutely pristine and it cost the same as this one. This roach motel was a far cry from that. The floors hadn’t been cleaned when we arrived. The vacuum was broken so they were not cleaned properly until after someone from the property brought us a new vacuum the next day. Other things started to pop up— no extra blankets, I had to go buy one. No toaster, the sliding glass door was nearly impossible to open, the refrigerator shelves were cracked and falling apart, etc. But the kicker was the infestation of roaches throughout the condo. At first we noticed them in the kitchen—4 small ones on the wall when we flipped the lights on. Then we saw them in both bathrooms and then running across the living area floors. We contacted the property owner. No real concern was shown. No compensation was offered. They acted as if they never heard of the issue, although we saw other reviews that were given after we booked our room, that had mentioned seeing them months ago. We probably brought the roaches home with us. This was not what we expected when we spent over 2K. The only good thing about this condo was that we weren’t sleeping on the streets at night. I would rate 0/5 stars if I could.
Kara S.
Stayed 6 nights in Aug 2023
