2/10 Terrible
Kevin F.
5 Jan 2025
Liked: Cleanliness, communication, location
Disliked: Check-in, listing accuracy
Over promised under delivered
After growing up in the area and staying at south seas before we were excited to come again. Knowing the hurricane had hit and causes some damage we were still excited. However, after seeing the listing and photos and amenities of the property we assumed it was repaired and most things were as advertised. We arrived at south seas and there is no “front desk” as mentioned during check in. The front desk building is demolished. You check in with front gate keeper. Who had no idea we were scheduled for a stay as we were not provided a unit number. After fumbling through that we were informed our unit was not clean. No big deal. However, after 2 hours our groceries began to spoil, and our children needed to use the restroom. We then entered the unit before they were done cleaning (because there was no other option). Soon later that evening a fire alarm inside the unit began chirping while the kids were sleeping. After that we tried to shower, only to find out the unit had no hot water. None of these little things are the end of the world to us but it seemed to compound. The ceiling fan in the master wobbled to the point it’s unusable. The south seas property will be beautiful again one day but there is just too much hurricane damage and MOST amenities are still not available. They are doing their best and we feel for them. But you must make it clear to people wanting to stay or visit that 90% of the property is closed and under complete construction for repair.
Kevin F.
Stayed 2 nights in Jan 2025
