6/10 Okay
Maressa L.
5 Sept 2023
Liked: Location
Disliked: Communication, listing accuracy
Be ware of mission beach property management company
This is the worst property managemwnt company I have ever encountered. We rented a small 2 bedroom flat on venice, the street we have stayed at for the last sevral years. 3 days before our scheduled arrival i received an email (not even a call) that we were being moved to another condo to a street quite a bit farther down the board walk than we like to stay. So i called Sarina and asked what had happened. She informed me that the people who were renting the place prior to us decided to stay longer.....but we had been upgraded to a larger condo so what was our problem? as Sarina so politely put it. Shocked i explained that we like the location of venice street and the property they changed us to was pretty far from venice. She then replied "well i dont know what to tell you....i guess we are going to have to cancel your reservation!" After explaining that this was not acceptable low and behold Sarina was able to come up with a property that was 3 streets up from Venice. What a joke! They didnt even have the decency to call. They tried to sneek it by in an email hoping i wouldnt notice. Then when i called to address the issue the they acted as if it was my problem to solve.....on a monday whike i was working......3 days before the reservation started! I would stay as far away from.mission beach property managemnt company as you possibly could. Despite signing a contract your rental reservation may not be secure!
If you do decide to rent with mission beach management BE WARE!
Maressa L.
Stayed 5 nights in Aug 2023