My family and I stayed at this VRBO location for a long weekend and while many aspects of the home itself were beautiful we unfortunately faced many technical issues all weekend long. The biggest issue we dealt with was the broken AC unit. It was one of the hottest weekends with temperatures reaching between 85-90 degrees and the AC units of both the downstairs and upstairs were having issues which eventually resulted in them not working properly at all. Some of my family members were forced to move down into the basement and sleep on the ground and in chairs to stay cool enough. We reached out to the owner on Friday evening, no one arrived until Saturday afternoon in which the issue wasn’t fixed properly. When informing the owner that the unit still wasn’t working properly Saturday evening, they did not send some to service it until Sunday afternoon.
Aside from the big AC unit issues, there were noticeable other issues that were around the house including a broken garbage disposal, a number of missing light bulbs, loose railings on stairs leading into the home via the garage which can cause safety issues, the ice maker was full of mold, a handful of door handles to closets and rooms were lose, and there was a prominent smell of gas when opening the cabinet under the stove and there was no fan or ventilation in the kitchen area to utilize when cooking.
Some small things that would have also made our stay better would have included cleaning supplies, broom, dust pans, toaster, silverware, hand soap, fans for the bedrooms (especially with broken AC unit), cooking sheets, and bathmats as floors can get slippery when exiting the shower.
All in all, the property and home were beautiful and gave us a nice place for our small family to gather, play outdoor games, and picnic together however, the issues made our stay less than enjoyable. If the issues were fixed in the future, renters may have a much better stay.
Policy and procedures are not documented in home. Would highly recommend they be established.