2/10 Terrible
Kristin M.
11 Sept 2024
Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
BED. BUGS.
Yes, BED BUGS!! Over 3 weeks since the first batch of bites and I am still healing. I will have a permanent scar from this VRBO host.
Family of 3 from east coast wanted a week to unwind. Sat to Sat stay (direct flight), when I woke w/ hives, knees down, on Tues. I thought maybe it was bug bites (certainly not BED BUGS!). When I found a live BED BUG Fri (our last night) while vacuuming, and verified it was BED BUGS, I immediately let the host know. I should have googled VRBO's policy on BED BUGS (shame on me) but they don't list them and instead you can read the horror stories from guests on Reddit. The host did NOT offer for us to stay elsewhere, but instead said they would spray the property (by this time it is 7pm and our flight is 6am next day). While the host was apologetic, the only remedy they told me was to spray the next day between 10-11am (checkout is 11 and there was NO way I would subject my family to pesticides, so our early flight worked in their favor). I had a sleepless Fri night to say the least!!
I attempted to work w/ the host (not me the BED BUG primary host, as I found out when googling BED BUGS/remedies/allergic reactions/etc.), for financial compensation. I was offered 37% back, for one night.
We had to strip in our driveway, sanitize our clothes, and I still live in fear of infesting my home.
This review was avoidable. Their stance is they found no bugs after bombing. Convenient, no?
I have nothing to gain from this review.
Kristin M.
Stayed 7 nights in Aug 2024