2/10 Terrible
Tara K.
12 Nov 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Smelled Terrible. Left after 2 hours.
We booked this home based on positive past reviews- but were immediately hit with a pungent, sickeningly sweet smell throughout the house on arrival. It was so overpowering that we couldn’t stay for more than a couple of hours. We ended up leaving and forfeiting over $3K for the booking. The home was far from what we would consider clean. There were visible dirt stains in the corners, dirty cobwebs on the walls, and the fixtures were grimy. The cabinets and drawers were disheveled and unorganized, adding to the sense that the property hadn't been properly maintained. The key is placed under the mat, so there's no assurance of security. When we contacted the host to report these issues and inform her that we would not be staying, we received no help. Instead of acknowledging our concerns, the host repeatedly referred to her past ratings and "Superhost" status, which felt dismissive of the actual issues we were facing. She only reached out again after we returned home, accusing us of breaking her rules because we mentioned that our son wanted to get ready for his wedding with his groomsmen at the home. This was a last-minute change we communicated to her in advance, yet she chose to message us after we had already left, claiming we violated her rules when, in fact, nobody even stayed at the home. We hope this review encourages the host to address the cleanliness and odor issues. We lost a significant amount of money and it's frustrating to see how the situation was was handled.
Tara K.
Stayed 5 nights in Nov 2024
