2/10 Terrible
Taiylor H.
22 June 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
A COMPLETE NIGHTMARE
This place deserves a NEGATIVE rating but since that isn’t optional then a 1 star is what they are gonna get but they don’t even deserve a one star!! This has been the absolute WORST CONDO in orange beach!! DONT WASTE YOUR MONEY FOR THIS NASTY PLACE!!
Checked in at 4:00 - condo was a complete mess, not cleaned at all (cleaners walking in behind us)
Had to go buy a non needed cooler to store groceries that were bought before check in so they didn’t go bad bc we wasn’t able to get into our room until a hour in a half past check in time!!
Spoke with customer service but they refused to do anything since it was “the weekend” .. spoke with management Monday EVENING FINALLY, & management was HORRIBLE!!
5:30 got into room - condo still dirty, sand and sea shell piles in one of the rooms, had to go to the store to buy cleaning supplies & cleaners came back AFTER I had already went and purchased the items to reclean it
Stains on the couch & furniture is worn out and nasty
One of the dresser bottom drawer broken in one of the guest rooms
Blinds were broken in the master bedroom
All Towels & bedding stunk and i had to completely rewash them
Only Half the outlets work
Beds hard as a rock, VERY UNCOMFORTABLE
We Didn’t have sheets/pillows/blankets for the pull out couch
We Visit orange beach every single year and this was the worst experience ever!!
Got a text from Customer service stating that they strive for 5 star — but they are AWFUL & are rated in the negatives
Taiylor H.
Stayed 7 nights in Jun 2024