8/10 Good
Verified traveller
2 Apr 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Terrific House / Lousy management
The house itself was perfect for us. The kitchen was well stocked, space inside and outside for gathering, relaxing, etc. Each of the dining room tables (one inside; one outside) had seating for 6, which seems skimpy since it was rented as a 5 bedroom house. We barely fit around the table.
The local contact/management was terrible. The house is gated, with a keypad entry. No way around it without a machete. We never received the key code as promised. We tried calling the local contact and left messages, using the only phone in our group that had adequate cell service.
We had to drive to a restaurant 20 minutes away to find someone to help and get internet service in case we needed to find a place for the night. We were fortunate to get there 5 minutes before they closed. A waitress called for us and the manager answered. She answered the phone this time because she recognized it as "a local number." She didn't answer our cell because she "didn't recognize the number." What kind of manager won't answer her phone when she's expecting guests who have been give her number in case she's needed? Her excuse for not sending the key code to us was that "she asked her son to do it and he said the text didn't go through."
If the rest of the week had not been great, our rating would have been much lower.
Verified traveller
Stayed 7 nights in Mar 2024