We had looked forward to staying here so much with our two grown children, but when we arrived on 5/25, a family was already there and said they'd been there since 5/23 and wouldn't be leaving until 5/27, the day we were to have it until. They very nicely let me have WiFi and I attempted to call Ms. Kilby, but I had to leave a voicemail. As we were leaving the driveway on our way to the Biltmore for our tour, we saw a lady at another home in the driveway. It turned out to be the host. We explained what we found. She was apologetic and did not know why it had been double-booked through another rental platform, other than the calendars did not synchronize for some reason. She of course said we could get a full refund but in the meantime, we were 4 hours away from home with no place to stay on Memorial Day weekend. We also had no time to look for a place since we had to be at the Biltmore in 90 min. On the way, Ms Kilby messaged me via VRBO to say that VRBO needed to speak to us directly and sent me the number. I called repeatedly and no one answered. I let her know that and she said the number was probably wrong. During all of this, my son was upset for all of us and somehow found a number. After an hour of back and forth on the phone, my son was able to understand from them that they would find us a place for 1 night (2 rooms) for free. We were on our own to search for the 2nd night. SO, ask to see if your rental has already been rented via another platform!