2/10 Terrible
Dianabel T., Brandon, USA
24 July 2023
Liked: Check-in, location
Disliked: Cleanliness, listing accuracy
Sour getaway experience
Our family vacation was almost ruined by poor property management! It was obvious that the unit was not fit for anyone to stay at! The water heater was removed from the wall and was sitting in the dining area leaking water. There was a dehumidifier that was left on top of the counter with a hose attached to it in the sink. The first person that we spoke to from Vacasa, the property management, was of no help. She told us that our unit and the unit below had water leakage! We asked to be moved to a different place and she said that there was nothing they could do since it was around 10pm and she was going to have a manager call me early in the morning. We called Vrbo as well and they told us to wait for Vacasa's call to see if they will resolve the issue. We had to sleep in a place that had freezing cold water and smelled of mildew. We spent the night sneezing and having stuffy noses from the place. My father was sick for the rest of the trip from sleeping there for one night. The next day we waited for the call and never received one, I had to call them when it was around 10:44 am. They sent someone to the place to see if it could be repaired, but found that it couldn't. The person who was assigned to our ticket finally helped us move to a different place. Vacasa, you need to have better communication with your personnel about the properties. If a place is being repaired, you should not have that place being listed for someone to book it! Unacceptable!
Dianabel T.
Stayed 1 night in Jul 2023
