2/10 Terrible
kierra g.
6 Dec 2024
Liked: Cleanliness, check-in, location
Disliked: Listing accuracy
inconvenience
This place is our normal go to, very beautiful. Unfortunately this time last time (and this time) around we had issues. Last time the jacuzzi was having water that was yellow. They fixed that after our stay thankfully ! This time around we specifically asked to make sure the hot tub was up and running as this was a deal breaker between two spots (one with a hot tub and one not). They stayed yes. When we got there, this was not true. The breaker was having issues with the hot tub and it was only setting at 88 degrees and would not stay on long enough for the hot tub to warm up. I immediately messaged the host. They said they would refund me for the inconvenience. I was super grateful. As they said this they also asked if I could trouble shoot some things to get it to work. I used the weekend to try to help them trouble shoot here and there. Updating them the whole time. We were NOT able to use the hot tub more than an hour the whole weekend. They stated they’d give us a refund and then messaged us after the fact and said 50 dollars. I told them this was unacceptable as they stated the hot tub (the main attraction in winter time) was up and running when in fact it was not (I gave them photo evidence at the time off the stay - the whole weekend). I messaged them back and said I think we would need a little bit more of a refund consider the cleaning fee is 40 alone. They have ghosted me since and haven’t even given me the 50 refund they said after the fact. Very disappointing.
kierra g.
Stayed 2 nights in Nov 2024
