4/10 Poor
Jason H.
27 Nov 2023
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Good location. Bad Experience
This is our 2nd time renting this home in the past 4 yrs and the experience changed dramatically. We entered the home to find one bedroom with 20+ pet stains on the carpet and the other bedrooms to have multiple large stains. We also found fresh pet urine in multiple spots in the family room and stains on the master comforter. The carpets were damp and the house smelled of carpet cleaner (we found a carpet cleaner, dog cleaning solutions and dog shampoo in the house). I spent 2.5 days talking to Vacasa (prop mgr), trying to resolve the issue. I spoke with a min. of 15 agents and 6 supervisors and could not get a local person come to meet with me. I sent 6+ emails asking for responses and finally got a response with incorrect information. We refused any further carpet cleaning as my son broke out with an allergy from either the pet or the cleaning solution (it would not of made a difference in the carpet). They could not find a home to move us to and eventually offered us a 45% discount on the stay. This home would be good with new carpets and comforters and no sign of pets. The process with the property mgr was the worst I have ever experienced. Agents had no details on previous calls, delayed responses, lack of understanding of the issue and no willingness to send someone locally out to review. I own rental properties and I would be irate if my property mgr treated guests this way and offered my home in this condition. VRBO was great with assisting us. (photos available)
Jason H.
Stayed 4 nights in Nov 2023
