This review comes from a trusted partner site and has not been verified.
2/10 Terrible
Brooklynn R.
1 July 2024
HORRIBLE EXPERIENCE
To begin with when we arrived at the property the floors were extremely dirty to the point that by walking on the floors your feet would turn black. In a hurry to get the floors cleaned before the rest of our family arrived, I started sweeping up piles of dirt and sand from the guest bedroom. I then called vacasa to please have someone come out and take care of the floors. They did within three hours. Floors were still a little dirty after but much better than before. But I kid you not when I say it hadn’t been clean for a VERY long time. To add to this the ice maker was broken along with the kitchen sink that had a huge leak that saturated the entire island in the kitchen. We were having to pull water from the bathrooms due to the fact vacasa could not get it fixed until the very last day. I was compensated $392 dollars for the inconvenience of having to pull water from the bathroom & the cleanliness of the home upon arrival. I am very upset due to the fact I spent a lot of my time on the phone with management everyday of my stay. I believe after paying $2100 dollars for the convenience that even what they refunded me was not enough. To add we had our grandparents and my 1 year old who is still on bottles having to use utensils cleaned by bathroom water. We are all hoping we do not get sick. I am very disappointed in my stay and will not recommend this place to anyone. Go else where.
Brooklynn R.
Stayed 4 nights in Jun 2024