8/10 Good
Stephanie W.
25 July 2024
Liked: Communication, location, listing accuracy
Another Great Stay at The Palms
We have been staying at The Palms for years now and have rented many units there. This was our first time in A13 and on the top floor, and let me tell you--the view is stunning! The stairs are brutal, but worth it once you get there. The kitchen and living room are mostly updated and equipped with everything we needed for the trip. The bed is more firm than we are used to, but we quickly adjusted and slept well. The washer and dryer were more efficient than in most rental units, so that was a plus when I realized all of the fresh towels and linens smelled like smoke. The condo was mostly clean, but the bathrooms needed work for us to feel comfortable settling in. I relayed this info to the owner, realizing these rentals are often in the hands of housekeeping services and owners don't know if you don't tell them. Aside from housekeeping, my only other issue was a delay in getting check-in info. I had to contact VRBO to get in, which has never happened to us before. They connected me with the owner and he was very nice and apologetic.
Stephanie W.
Stayed 7 nights in Jul 2024
