With limited hotel options in Seal Beach, we decided to try VRBO for the first time with our family. The property matched its online description perfectly, with a good location, great cleanliness, and a quiet neighborhood. However, our main concern was the lack of communication from our host. While we understand that codes are typically provided on the day of check-in, we didn't hear from the host until the morning of our arrival. Despite sending an email and a text two days prior, we received no response, which left us uneasy as we packed just hours before our flight with no certainty about our accommodations—particularly challenging with a toddler. After reaching out to the VRBO help desk, our host contacted us about an hour later.
We also had a few minor issues: water was consistently pooling in the refrigerator, leaving our food wet; the dryer had a broken baffle, making it very noisy; and the bed pillows were thin and lumpy and could use a replacement.
Overall a three out of four stars for us!