8/10 Good
Jeremy H.
27 Apr 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Beautiful new pool home
Overall, we had a great 4 night stay at Villa Serenity Now. This new home is bright, clean, modern look and furnishings. We would absolutely book here again. In all, the property is as the website describes.
My only critiques are a bit of sluggish response by property mgmt. When we arrived, we discovered that the oven did not work (which wasn't the end of the world) and that the back patio slider did not lock (which was a bigger deal.)
We let the property mgr know about this problem immediately, and she promised to have maintenance work on that ASAP. Unfortunately, it took until the morning we checked out to get the patio door to lock. We really didn't have too much concern about leaving the back door unlocked while we were gone or at night but this sluggish response seemed unfortunate, especially since when the maintenance guy showed up, it took a short trip to Home Depot and about 30 minutes to fix...probably could have been done on the first night, or even second morning...
Otherwise, we had a great stay. Great value for the money. We'd come back!
Jeremy H.
Stayed 4 nights in Apr 2023