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6/10 Okay
Brian G.
9 Apr 2024
Great Home - horrible management
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The home was great. However, the management was poor from the moment we landed in Florida. First, Glass Casa never sent the door code as promised. I had to text for it after we landed. Second, after landing I was told for the first time that we failed to execute a golf cart waiver & that we would not be given the golf cart code without executing it. I asked why that was the first time that I was hearing about the separate waiver & was told that it was sent to me months ago. It was never sent. I keep every text & every e-mail - literally. I went back through all e-mails and texts & never received any such waiver. Again, Glass Casa said that I had to execute the waiver or else I would not be given the golf cart code. These communications were all via text messages. Because it was impossible to sign the waiver on my phone (pull down boxes associated with the waiver do not work on a phone), I pulled out my computer at the airport & tried to hook up. I was then unable to complete the waiver because it was calling for an order name. We did not have an order name. So we continued to text Glass Casa with our latest text being at 5:01 PM. I said that we could not complete the waiver because we had no order name. The response we got was that the office was closed. Specifically, it said the office hours were "8:30 AM - 5:30 PM". Again, we texted at 5:01. It was obvious that Glass Casa did not want to deal with us. We then got to our place (beautiful home) and I assume the reason that I never received a golf cart waiver was because, unlike what Glass Casa was telling me, I was not renting the golf cart from Glass Casa. It was included in the house. There was no code associated with the golf cart so there was no need to tell me that Glass Casa would not release the code without me signing the waiver first. These were not the only issue with Glass Casa. We will always try to avoid Glass Casa whenever possible. The poor Yelp reviews are true. Live and learn.
Brian G.
Stayed 7 nights in Mar 2024
