6/10 Okay
Samantha
22 Dec 2024
Liked: Communication
It's really hard to write a review for here, because the staff were SO wonderful, unfortunately other things just let it down. My original room was nice at first, until the power went out (twice), my fridge leaked water all over my floor (twice), and the water stopped working 3 times.
The staff, as mentioned before, were lovely, and I felt for them as they were clearly embarrassed about everything that was going wrong and were trying their hardest to fix it. Particularly Brandon, and a young German girl (apologies that I can't remember her name!), who were so nice.
I was in this room for 3 days before housekeeping cleaned it, it was only when I asked for clean towels (as I had used mine to mop up the fridge water), that they came. As you can't flush the toilet paper, you have to put it in the bin, and it's pretty gross when that's sat around for days!
I was eventually moved to a different room, so packed up all of my stuff and tbh, this new room was wonderful.
The hotel booked a tour for me, I woke up early and got ready, to be told the booking was never confirmed. I did it later that day but that ruined the plans I had already made for that afternoon.
The area is beautiful, with an abundance of wildlife, I saw monkeys, scarlet macaws, an opossum, toucans and lots more! The pool area is nice and the breakfast was delicious. Unfortunately, I just felt quite anxious that something else was going to go wrong, which isn't what you want on holiday!
Samantha
Stayed 8 nights in Dec 2024
