2/10 Terrible
Keith S.
14 Mar 2025
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
Not Clean and Roach Infested
The overall layout and accommodations of the property was exactly what we were looking for regarding our stay with my wife's aunt, sister and nephew while visiting her mother in Hampton, VA, who also stayed 2 nights with us during our stay. Before our stay commenced, I reached out asking about later check out and the owner was very responsive and replied not a problem for a 2pm check out. When we found that certain areas of the house were not clean, he was also able to witness it when he stopped by one morning to fix the electric lock and immediately refunded the cleaning fee to us. The reason for the 1 star has to do with cockroaches. We saw one a few days in to our stay, and it was dead on the floor near the back door. I contacted the owner and he was emphatic that they do not have an infestation, and we were hopeful. 2 nights from the end of our stay we saw a couple more in the kitchen, on the counter, and our last day we saw several more throughout. We were sure to keep our luggage closed the whole time once discovered and checked everything to ensure none of us were bringing anything back that could infest our homes. This put a huge damper on the stay and made the last couple days very tense and uncomfortable. When I contacted the owner and let him know once we were made aware that the house was infested, he was not willing to do anything at that point because we were close to the end of the stay, not even a partial refund. I would not suggest staying here.
Keith S.
Stayed 7 nights in Mar 2025
