4/10 Poor
Catherine L.
24 Jan 2024
Liked: Cleanliness, check-in, location
Disliked: Listing accuracy
Problems with water, electricity, and wifi
This is a gorgeous property with great access to pools, beaches, and gardens. The beds and bedding are comfortable and the air conditioning worked great, though a broken thermometer in one of the bedrooms’ AC meant that the room temp was always the lowest possible and fairly uncomfortable. The biggest issues, however, were with basics. On at least 3 separate instances we lost water for several hours, on at least 2 occasions we lost power, and lost WiFi a few times. The hot water was completely unreliable and when it did come on, the water had to run for 5-10 minutes. All of that would be understandable, except the property manager wasn’t completely aware of the local problems and kept trying to convince us that they had the problems under control and that we were the only ones impacted. Given the problems, I would have expected to be moved to a better location on property, or offered a partial refund in compensation. But just got the runaround. And finally, while they provided one big potable water jug for the stay, would not provide another. Would not recommend this stay at all. I guess I now know why this property was less $ than others nearby. Ugh…
Catherine L.
Stayed 10 nights in Jan 2024