4/10 Poor
hilda b.
16 Mar 2025
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Beautiful cabin but lack of cleanliness
Bad experience as the cabin we rented wasn't cleaned prior to our arrival. It seemed as if someone rushed out and did a half a** cleaning. I found myself on a stepstool cleaning all of the upstairs bedrooms light fixtures/fans/nightstands/headboards as they were full of dust & cobwebs (see pics) the stove &counters had crumbs, floors were not swept/vacuumed, closets had linens just thrown in them , it's unfortunate when you're coming as a fam vacation and end up cleaning the 1st day after a long drive.We reached out to vacasa regarding the matter, they directed us to the host, the host directed us back to vacasa and neither wanted to take responsibility for lack of cleanliness as we requested for them to make it right. Very unfortunate as the cabin is beautiful but there's rodent dropping and the lack of cleanliness definitely doesn't help the matter .(Pictures taken were just to show small amount of our testimony) I was more worried of getting everything cleaned and ready for our 5 day stay. One of the bedrooms on top floor bed is not on a bedframe, the boxsprings sit on the floor, a chair from dining room is broken, there are no snow shovels (which is a necessity when you get dumped 3-4ft of snow . We made the best of it of course but unfortunate circumstance. This was our first time using a cabin that's managed by vacasa , we will definitely not use them again as we try to go every year to brianhead . Prop mngmt or host didn't take responsibility for lack of cleanliness
hilda b.
Stayed 4 nights in Mar 2025