4/10 Poor
Julie T.
13 Apr 2025
Liked: Location
Disliked: Cleanliness, listing accuracy
Expected Exceptional, Found Disappointment
Future renters should beware of this unit.I booked TI 2108 in November, 2024 for a stay in April, 2025. The listing pictures and descriptions are outdated, not accurate, and misleading. When I reached out to the rental manager, I was told the unit is being sold and all expenses are being saved. For us, it meant the unit wasn't ready when we arrived, it wasn't cleaned properly, light bulbs were missing, the comfortable balcony furniture was not there, there were broken and unusable kitchen cabinet drawers, and the advertised beach service at the time of booking wasn't included. After reaching out to the rental manager, he did cover the beach service for our trip. It doesn't excuse all the other things that should be addressed in this unit. It is clearly not being maintained as the listing advertises. I mistakenly trusted the pictures and descriptions, appreciated all the 5 star reviews, and thought I was renting an exceptional unit. It definitely has the potential to be an amazing vacation rental worthy of return trips, but that is NOT the case right now.
Julie T.
Stayed 5 nights in Apr 2025