2/10 Terrible
Manny G.
6 Dec 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Deceptive description and terrible communication
For over a decade, my family and I have rented places in Oxnard and Ventura for Thanksgiving. We have just two conditions for the rental: it has to be close to the beach and it has to have a hot tub. Although this property listed a hot tub as one of the amenities, there was none. Instead, there was a smallish bath tub in one of the bathrooms. I think we can all agree that a bath tub is not a hot tub.As soon as we realized that there was no hot tub, I texted the management company. No response.A few days after that, I emailed the management company. No response.A week later, I emailed the management company again. No response.The communication with these people is terrible. I should have anticipated this because, during the initial rental process, I emailed them a question about a discrepancy between their rental agreement and the terms provided on the VRBO site. This email was also ignored.In addition to the lie about the hot tub, the description also lists a 'beach view.' The only way you can see the beach is by leaning way over on one of the balconies and catching a glimpse of the beach in the narrow alley between two houses.In all the years that we've been renting spots in this area, we've never once had a single problem so this experience really stands out as the worst. This company,ChicBeach, manages 28 other properties as well, and they probably manage them as equally poorly as this one so I would recommend staying away from them all.
Manny G.
Stayed 4 nights in Nov 2024
