2/10 Terrible
Bob H.
16 Dec 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Terrible experience with Liars
Went to check in and told caboose was unavailable due to frozen pipe. Told we could get refund BUT we had driven from Phoenix with 3 Grandchildren who were expecting to stay in a Caboose. I checked with VRBO for another place to stay but was told nothing for same day. It was Noon and no one had called me to tell me our accommodations were not usable. I was then told an hour later we could stay in caboose with no hot water but could use the shower facilities for the RV park. We would still get a refund for the inconvenience. I asked about the heated pool that is listed as an amenity on the premises. I was told pool was closed! I assumed, since it was an RV Park, there would be several shower stalls. There was ONE room to use with a toilet, sink and shower all in one room. I had to give the children their showers before bed One at a time. Every time they played outside we would have to take them up to the bath house to wash their hands in warm water. I was told by the woman in the office FOUR times that we would be receiving a refund! When we checked out the last thing I asked her was whether we would still receive a refund and she said “ YES”! BUT when we returned home and requested refund we were told that we stayed there so No Refund! It didn’t matter what they promised us or the inconvenience, Excuse me, there was no hot water in our room and no heated pool! An activity we had promised Grandkids! When VRBO contacted them, they LIED! Said they had not promised a refund!
Bob H.
Stayed 2 nights in Nov 2024
