2/10 Terrible
Manuel R.
13 Sept 2023
Disliked: Cleanliness, communication
Mouse House
My wife and I booked this place for a small intimate vacation for the night. We booked the property and when we arrived we noticed that it had not been cleaned well. Later that night while we were watching a movie we noticed that there were two mice running around the sides of the wall. We called the front desk and they said they were shocked and that they had never heard of this before. It made it seem as if we were making it up. They then sent the maintenance guy over (which was a very professional guy) and he laid out multiple mouse traps throughout the home. The beds in this home are platform beds and sit very low the the ground. We asked if we could be moved to another property, but were told that the only options they had were bigger ones and none the same rate or size as ours. When asked to be refunded so we could go to another place, they stated that they would only refund 20% of our paid price. So our stay was filled with mouse traps all over the walls. They then offered us a single room about 1/5th the size of our booking in a loud area of town, which we refused. It is strange how they can offer us a smaller place. That same night we heard the large trap go off and the sound of the mouse as it died in the middle of the night. The next morning we called the front desk and again they just apologized and said the most they could do is give us $30 refund for the inconvenience. Will not recommend this company to anyone due to unwillingness to make it right.
Manuel R.
Stayed 1 night in Sep 2023
