2/10 Terrible
Verified traveller
27 Aug 2023
Liked: Check-in, communication, location
COCO Beach #2 Problems
Coco Beach #2 has serious problems. Since 1992, we have visited SXM + never confronted so many issues. Julia+Winnie (Sunshine) were helpful, but these things made our trip unpleasant. We asked for a partial refund of rent for the problems, but the owner refused. It’s a beautiful location, but until the safety issues are resolved, we cannot recommend staying there. We are used to poor decor, unmatched dishes, and minor maintenance, but the problems encountered in April 2023 are unacceptable.
1. Refrigerator malfunctioned for 5 days–did not keep ice frozen or food cold. We couldn’t even make a cold drink.
2. Safety issues - a. Upper deck stringers are rotted + joists pulling away. Lower deck has rotted areas that sink when walked on. The onsite property manager confirmed this + had 2 contractors inspect. He indicated there should be a rail on the steps from the deck to the sand.
b. Inside floating steps likely do not meet the current building code. Railings are unstable and moved significantly when used which could be dangerous for the elderly or small children.
c. Outside lights burned out. Lower deck bulb was replaced, upper rusted shut.
3. Ants on the kitchen/bathroom counters were treated, but ran rampant on the deck furniture. Technician wanted to treat the outside, but that was not approved.
4. Washer was unbalanced and ‘rocked and rolled’ even with a small load. Housekeeper said this was a long-time issue
5. Only 2 outside table chairs were undamaged.
Verified traveller
Stayed 14 nights in Apr 2023
